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Quality Management
Within the Premier organisation Total Quality Management is a cultural philosophy, a way of working and a way of thinking, which is based on a strong commitment to customer satisfaction and continuos to improvement.
Premier’s Quality Management approach encompasses:
• Emphasis on leadership style and organisation culture
• Aspiring to achieve excellence in all aspects of business
• Quality is defined as satisfying the needs and expectations of the customers
• Success is measured through improvements in customer satisfaction, performance and business results
Total Quality Management within Premier begins with the director, Mr Paul Gaskell and extends to every person within the organisation. Highly committed senior management lead the way and provide support at all levels within the organisation.
Premier is a client focused organisation and in recognition of the evolving and often diverse needs of individual clients Premier places great emphasis on the preparation of Project Quality Plans which are tailored to meet specific project requirements.